GENERAL TERMS
These purchase and sale conditions (hereinafter referred to as the Conditions) of Pakendikeskus AS, registry code 10102167 (hereinafter referred to as Pakendikeskus) shall apply to all persons (hereinafter referred to as the Purchaser) who buy goods or order services via the e-store of Pakendikeskus (hereinafter the e-store).
Pakendikeskus shall be entitled to amend or supplement the Conditions and price list without any advance notice. These amendments and supplementations shall be announced on the web-page www.pakendikeskus.ee and they shall enter into force as of being published.
All personal data disclosed in the course of visiting the Pakendikeskus e-store and making purchases shall be confidential. By entering the information in the e-store, Pakendikeskus gives the right to collect and process the personal data of the Purchaser (name of the company, name, contact phone number, address of delivery and/or registration, e-mail address etc) and forward the Purchaser’s personal data to the person conducting the delivery. An encrypted data communication channel with the bank ensures the safety of the Purchaser’s personal data and bank requisites; Pakendikeskus has no access to them.
Pakendikeskus has the right to use the Purchaser's e-mail address for sending advertisements and information regarding their products and services if the Purchaser has given his/her permission to do so by entering his/her e-mail address on Pakendikeskus's website and joined the direct mail receivers list.
The Purchaser has the right to cancel receiving advertisements and information at any time by sending a respective substantive notice to Pakendikeskus's e-mail address at eshop@pakendikeskus.ee or by following the instructions in the newsletter.
In addition to the present conditions, legal relations arising when buying from the e-store shall be regulated by the Law of Obligations Act (hereinafter LOA), the Consumer Protection Act (hereinafter CPA), and other legislation applicable in the Republic of Estonia.
E-SHOP CHECKOUT PROCESS
The Purchaser adds the desired products to the shopping cart.
The Purchaser clicks on the shopping cart icon to place the order and then clicks on the «Checkout» button.
The Purchaser checks the products and quantities added to the shopping cart.
Registering as a user in the e-store is not mandatory, e-store orders can be placed both registered and unregistered. Placing e-store orders while registered and logged in may provide discounts, depending on the campaigns and/or negotiated prices for business customers.
If a discount code exists and during the campaign period, the Purchaser fills in the «Discount code» box with the discount code. The Purchaser clicks on the «Apply» button to receive the discount according to the campaign.
The Purchaser fills in the contact information and/or delivery information columns carefully, because the quick and trouble-free delivery of the goods ordered by the Purchaser and the subsequent resolution of claims depend on the accuracy and correctness of the information provided. Once the data has been entered and the Purchaser is sure that it is correct, they click the «Continue» button to save the data.
The Purchaser makes a choice regarding the method of delivery of the goods. Pakendikeskus offers the following options for delivery of the goods:
- The Purchaser orders the goods to an Omniva parcel machine or to a post office;
- The Purchaser orders the goods to a DPD parcel machine;
- The Purchaser orders the goods to a SmartPosti parcel machine;
- The Purchaser orders the goods to a Venipak parcel machine;
- The Purchaser orders the goods to the door of the desired address by courier;
- The Purchaser comes to pick up the goods themselves at the e-store's offices in Tallinn in Lasnamäe, Mustamäe or Suur-Sõjamäe, Tartu, Pärnu or Jõhvi.
- The Purchaser comes to pick up the goods themselves at the Pakendikeskus parcel machine 24/7 in Tallinn in Lasnamäe, Mustamäe or Suur-Sõjamäe or Tartu.
The Purchaser fills in the "Comment" field with additional information if necessary.
Once the delivery method has been selected, the necessary data for delivery has been entered and the Purchaser has confirmed their correctness, the Purchaser clicks the "Continue" button to save the data.
The Purchaser selects the method of payment for the goods. Pakendikeskus offers the following options for paying for the goods:
- directly through online banking links (Swedbank, SEB, LHV, Luminor, Coop Pank, Citadele, Revolut, N26 banks and Mastercard and Visa credit cards);
- payment by invoice/bank transfer, which is divided into payment by prepayment within 3 days or payment to contractual companies based on an invoice, according to the payment term specified in the contract.
Orders paid in advance by the Purchaser in the e-store are processed from the moment of receipt on working days from 08:00 to 17:00. Orders received on weekends and holidays are taken for assembly on the first working day. Depending on the workload, orders placed after 15:00 may be processed on the following business day. This also applies to the “Pick up myself” and “Pakendikeskus parcel machine 24/7” delivery options.
Orders confirmed by the Purchaser of the contractual company in the e-store are processed on business days from 08:00 to 17:00. Orders received on weekends and holidays are picked up on the first business day. Depending on the workload, orders placed after 15:00 may be processed on the following business day. This also applies to the “Pick up myself” and “Pakendikeskus parcel machine 24/7” delivery options.
After reading and agreeing to the terms and conditions of the e-store, the Purchaser checks the box “I have read and agree to the terms and conditions of the webshop”.
After reading and agreeing to the terms and conditions of the processing of personal data, the Purchaser checks the box “I agree to the processing of personal data”.
Once the contents and data in the shopping cart are verified, the Purchaser clicks the "Confirm and pay" button to place the order.
WITHDRAWING FROM THE SALES CONTRACT, RETURNING THE GOODS AND PROCEDURES FOR SUBMITTING COMPLAINTS
Pakendikeskus shall be entitled to withdraw from the sales contract concluded via the e-store without any sanctions and to not provide the service or deliver the ordered goods in the following cases:
- the goods are out of stock;
- the price or characteristics of the goods have been incorrectly displayed in the e-store due to a system error of the e-store.
If Pakendikeskus can not fulfil an order submitted in the e-store, the Purchaser shall be notified in 2 working days via the contact phone or e-mail submitted with the order. The advance payment made by the Purchaser shall be returned in 3 working days, unless there is some other agreement with the Purchaser.
Upon selling something to a consumer, the corresponding provisions of the Law of Obligations Act shall apply to the withdrawal from the sales contract and the return of a product not compliant with the requirements. The Purchaser shall also have the right to examine the goods in 14 days and withdraw from the sales contract in 14 days as of the delivery of the goods.
Purchased goods can not be returned if they have been prepared in consideration of the personal needs of the Purchaser and pursuant to the conditions submitted by the Purchaser.
In order to return the goods, the Purchaser shall submit an application for withdrawal from the purchase of the goods, the form for which can be found here: Application for withdrawal . The Purchaser shall send an application for withdrawal to the e-mail address of Pakendikeskus eshop@pakendikeskus.ee no later than within 14 days upon receipt of the goods. The e-mail shall include information on the returned goods, order number and the bank account to which the money should be returned.
Upon withdrawing from the sales contract the amount paid for the goods, together with the postage on the delivery of the goods, shall be credited to the bank account provided by the Buyer within 14 days of receipt of the notice of withdrawal, provided that the returned goods have arrived at Pakendikeskus or the Buyer has provided proof that they have delivered the goods to the carrier within the above-mentioned period.
The cost of returning the goods shall be borne by the Purchaser, except if the reason for the return is that the returned goods do not correspond to the order (e.g., wrong or defective item).
The returned goods shall be complete (include all items that were in the product package) and can not be damaged or used. If the goods have been purchased during a campaign where some other product has been added to the purchased product, the Purchaser shall return all products (i.e. the whole set received).
If after returning the goods, the inspection of the state of the goods carried out by Pakendikeskus has revealed that the goods returned have been used or their state has deteriorated, the Purchaser shall compensate for the decrease in the value of the goods. Pakendikeskus may submit a relevant claim in 30 days as of the product being returned and the Purchaser shall be obliged to compensate for the decrease in the value of the product.
If the Purchaser does not agree with the decrease in value indicated in the set-off notice, the Purchaser shall be entitled to involve an independent expert to specify the decrease in the value of the product. Expenses related to the expert appraisal shall be split between the Purchaser and Pakendikeskus, except if the standpoint of one party turns out to be clearly unjustified. In such a case, the expenses related to the expert appraisal shall be incurred by the party whose standpoint turned out to be clearly unjustified.
Pakendikeskus is responsible for sold goods that are non-compliant with the contractual terms or for defects that existed at the time of delivering the goods and which occur within a maximum of two years, beginning from the date when the goods were delivered to the Purchaser. During the first twelve months beginning from delivering the goods to the Purchaser, it is presumed that there was already a defect at the time of delivery of the goods. Pakendikeskus bears the responsibility for disproving this. If the goods do not comply with requirements or are deficient, the Purchaser shall be entitled to demand that Pakendikeskus exchanges these goods for goods that comply with requirements and/or have no deficiencies, or to withdraw from the sales contract and return the goods that do not meet the requirements at the expense of Pakendikeskus. Purchased goods can not be returned if they have been prepared in consideration of the personal needs of the Purchaser and pursuant to the conditions submitted by the Purchaser.
Pakendikeskus shall not be liable for deficiencies of the goods that have been caused by:
- after delivering the goods to the Purchaser;
- unpurposeful use and/or maintenance;
- natural wear and tear during ordinary use;
- damages wilfully or accidentally caused by the Purchaser;
- maintenance or repairs by an unauthorised person.
In case of a defect occurring, the Purchaser shall send complaints to Pakendikeskus's e-mail address within two months at the latest eshop@pakendikeskus.ee or calls +372 605 3000.
Pakendikeskus shall respond to a complaint filed by the consumer in writing or in a format that can be reproduced in writing within 15 days.
If an additional seller’s or producer's guarantee has been given to the goods, the corresponding conditions shall be provided in writing beside the product in the e-store and are to be applied pursuant to the conditions.
LIABILITY
Pakendikeskus shall be liable to the Purchaser and the Purchaser shall be liable to Pakendikeskus for damages caused to the other party by breaching these Conditions in the cases and extent provided in the legislation valid in the Republic of Estonia.
Pakendikeskus shall not be liable for damages caused to the Purchaser or a delay in delivering the product if the damage or delay in delivery of the product has been caused by circumstances beyond the control of Pakendikeskus (including a delay in the delivery of goods due to a third person) and the occurrence of which could not have been foreseen (force majeure).
Any disputes that arise between Pakendikeskus and the Purchaser in the course of purchasing products from the e-store shall be settled through negotiations. The Purchaser shall send his/her complaints to Pakendikeskus's e-mail address eshop@pakendikeskus.ee or call +372 605 3000. If an agreement is not reached, the Purchaser has the right to turn to the Consumer Disputes Committee for the protection of their rights. Contacting the committee is free of charge to the consumer. You can find out more about the procedural conditions and submit your application here: https://komisjon.ee/et . In order to resolve problems that arise in the Member States of the European Union, the consumer can turn to Online Dispute Resolution https://ec.europa.eu/consumers/odr/main/?event=main.home.show .
DISPOSAL OF OLD ELECTRONIC DEVICES
According to the European Union's WEEE (Waste Electrical and Electronic Equipment) Directive, retailers, including e-stores, are obliged to take back old or broken electronic devices when the consumer purchases a new similar product. This is known as the "one-for-one" take-back principle, which aims to contribute to the proper handling of electronic waste.
Pakendikeskus contractual partners for the handling of industrial electronics are WeeRec OÜ, and for household electronics, Eesti Elektroonikaromu OÜ. Through these partners, the collection and recycling of obsolete household electronics are organized. For the return of obsolete industrial electronics, please arrange the time and place of delivery with us in advance. You can find the nearest return locations for household electronics here: https://elektroonikaromu.ee/elektroonikaromude-patareide-ja-vanade-akude-kogumiskohad või https://kuhuviia.ee .